Technical Support Hotline: 86-20-86343377 
24-hour Support Hotline: (0) 13600060442  

Technical Support E-mail:  

support@framenet.net [fault handling process]  

Support Center will open a special hotline, 7 days a week, 24 hours a day to accept a user fault declaration. 

On-site troubleshooting response process are: 

Customer service centers declaration, and record the contents of declaration, the local officers if engineering services to the scene;

Customer Service Center analysis of the basic situation, if you can remotely deploy the corresponding declaration of fault diagnosis of engineering services staff to be resolved; For to the scene to be solved, together with the Dispatch Center to deploy the right people at the scene to solve the soft, hard, application-wide orientation issues.                  
All the disclosure issues, deployment of personnel to address the situation in other series have a complete record of the process of backup documentation, do a good job then the corresponding users.